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3.2 Cart Slinger Procedures


Packing your Cart

There is no "right" way to pack a cart, and you'll likely find a way that works really well for you that is different than what we've listed here. Here is a suggested way to pack your cart that we have found to work for our teams.

    • If you are using the metal cold plates, put them in horizontally. Place one on each long side of the cart in a corner. 
    • Load the 6 horizontal boxes first lining the short sides of the cart. It might be a tight squeeze with cold plates but it should fit. 
      • Put creamy pops in middle whenever possible, or directly beside the cold plates.
    • Load one horizontal box perpendicular in the middle of the two rows you already made, and then place one vertically with the space that is left in the middle.
    • If you need more than 200 pops, place up to an additional 7 boxes on top of the horizontal boxes. 
    • If using dry ice, place one to three 5-pound blocks of dry ice equally spaced on top of the boxes of pops. (remember to rotate your ice during the shift so pops don’t get too cold or melt)
    • Dry ice dissipates faster the more air it is exposed to. When it is broken up it dissipates even faster. This is helpful if you need it to get an area cold very quickly, but in a cart it can actually be too cold. For that reason it is best to use fewer large pieces than many small pieces. 
    • If the pops stay on dry ice for a long period of time, it is important that you do not serve them when they are too cold. This can lead to a painful / embarrassing experience of the pop sticking to someone’s tongue. If the pop feels very hard or you think it may be too cold please do not open the pop for the customer and let them know to wait 3-4 minutes before eating.

Slinger Checklist

If you'd like to provide checklists for your slingers, feel free to use the Retail Event Slinger Checklist Template and the Pre-paid Event Slinger Checklist Template in the drive. Simply make a copy for yourself and edit based on what you want your slingers to do each shift. The full checklist written in this section is what we have put together based on our experience with slinging and managing teams.

    • Shift Reports 
      • A shift report for your slingers could be a great way to hold them accountable and keep track of what's going out and coming back each event. 
      • You can make your own or use the Shift Report Template in the drive. Make a copy and edit how you want for your team. 

  • General Cart Process 

    • Getting out the door
      • Load Cart into vehicle
      • Strap it in with Ratchet Straps or Bungee Cords [link] video 
      • Load additional supplies
        • Chalkboard
        • Chalk
        • Rainbow Umbrella
        • Scissors
        • Card Reader for POS
        • Phone or Tablet with access to internet
          • Log into POS System to make sure it’s working
        • Cash Bank
        • Bottle of Water
        • Paper Towels
        • Stool (for shifts 4+ hours only)
        • Tip Jar (if a selling event)  (your responsibility)

    • Setting up at your event
      • Unload in a safe spot as close to the vending location as possible.
      • Find your spot (if you don’t have one call the contact)
      • Insert the bottom half of the umbrella pole into the holder and tighten. 
      • Place a paper towel roll onto the bottom half of the pole. 
      • Extend umbrella and connect it to bottom half of umbrella pole
      • Set small crate/brake under the handle edge of the cart
      • Tie disposable grocery bag on back handle to collect wrappers
    • Writing a chalkboard
      • Write the flavors out completely/don't use abbreviations.
      • Start with an "Everyday Pops" section, then write the fruity pops on top and creamy pops on bottom from least popular to most popular. Do this again but with a "Extra Special Pops" section toward the bottom.
      • Write the price in each section.
      • If you have King of Pups write - “Pops for dogs!” 
      • Alternate colors - write in all caps if you don't have good handwriting.
      • Write menu on both sides of board
      • Placement of board will dictate where the line starts
      • Put the board in sight of traffic from two different directions if possible
    • If you’re running low on pops
      • Notify your manager of how many pops you have sold, how many you have left and how much longer your shift is. 
      • Do the math—if you’re halfway through your cart and only ¼ of the way through your shift, let your manager know!
      • Re ups take time to get to you so plan ahead.
    • If you are using cash and run out of change, let your manager know ASAP & start taking card / mobile pay only or asking for exact change
    • Rules for slinging
      • No headphones
      • No smoking, no drinking, no smoke breaks
      • Shouldn’t take a break for events shorter than 4 hours, but after that can leave to go to the bathroom if necessary
      • No reading/excessive texting
      • Shift pops - Employees may have 1 per 4 hours. 
    • Unloading pops
      • Count in your pops and get confirmation from your manager
      • Put away pops (creams first, leave dry ice on top)
        • Always fill boxes as full as possible with like flavor
      • Wipe down the cart
      • Erase and wipe down the chalkboard
    • Finalize your shift report sheet with each payment method separated
      • Count Cash
      • Count Credit Card Sales
      • Count other Sales
      • Sum all pops sold
      • Divide total sales by sales price
      • Subtract free pops handed out during shift (UMOH pops, slinger shift pops, flavor guarantee pops, etc.)
      • Let your manager know if there is a discrepancy

Guest Experience

We teach 4-pillars of Customer Service. They are a great place to start with your team.

Four Pillars of customer Service


  1. It Starts With Us
    1. Trickle Down Kindness
      1. When you start engaging with a customer, start with a warm, welcoming tone .
      2. Think of “It Starts With Us” as a ripple in the water - the response and continued effect is based on how we initiate interactions.
    2. Treat them the way THEY want to be treated
      1. Meet people where they are at - Customer experience is never about you.
      2. Ask them questions to see where the conversation needs to go for them.
      3. NO ONE wants to be treated like they don’t matter.
  2. 10-4 Captain
    1. When someone is 10 feet away we acknowledge them. This can be a wave, a nod, a smile ... anything that lets the person know that they are seen.
    2. When someone is four feet away we verbally greet them. The word choice is up to, as long as it is polite and they can hear you.
      1. Great options include: Hi, Hello, Howdy, Aloha, Good Morning, Good Afternoon, Good Evening, Caio, What's up.
      2. We can also use open-ended questions for more engagement like:
        • “What have you been up to today?”
        • “How's your day going?”
      3. From there it is important to let the initial portion of the conversation flow naturally. If they quickly order - that is great.
      4. If they stop to look at the menu without saying much, that is when it is your turn to help guide them. 
  3. Don't Be Crusty to the Custy
    1. Make them feel like they matter
    2. Don't give in to any negativity
    3. Be patient 
    4. Be aware of your body language and tone of voice 
    5. Smile and make eye contact
    6. Look for the little invites to have a conversation. "I've never heard of King of Pops before." "Hmm...so many options..."
  4. Will It and It Will Be
    1. Know the value of what you are offering. If you manifest in your mind that someone won't want to buy a pop, then they likely won't. Vice versa!
      1. Our beliefs impact how we act towards others
      2. How we act impacts others' beliefs
      3. Their beliefs impact their actions
      4. Their actions then mirror the beliefs that we initially created.

Example of a Successful Customer Conversation


Question no. 1: "Have you had King of Pops before" 


If not, "Awesome, our menu is constantly changing. The top half is our fruity flavors - they are all vegan as well. On the bottom part of the menu are our creamy flavors. Are you in the mood for something more refreshing or dessert-like?" 


If they answer "dessert like", suggest your favorite creamy flavor. If they answer "refreshing" , suggest your favorite fruity flavor. 


If yes "Awesome, do you remember what flavor you had last time?"


"Yes, __________" 


"Did you like it?" 


If they don't remember, revert back to the response for “If not”