When you get started, it may only be you or perhaps a few family members. As you develop your business you’ll need to build a team in order to achieve your goals.
Managing a team is simple, but not easy. It will take constant attention in order for your team to feel knowledgeable, empowered, and content with their work. However, it is worth the hard work. A highly functioning team will lead to more revenue, profit, and fulfillment.
Please refer to the core values when selecting people to join you. Once they are onboarded, review the customer service pillars with them and come back to them regularly. It will all need to be reinforced at least monthly, and will require constant attention in order to keep our standards up.
Motivating Slingers
Being on a pop cart alone all day is difficult. Support can be as simple as a text message saying “good job” or stopping by to offer a bottle of water or a break.
Setting a goal for sales for a specified period (shift or week) is a great way to motivate. The tracking alone shows that it matters. Add a small gift or prize and have fun with it.
Recording and Analyzing Wait Times
It is not a bad thing to have a line. That said if folks are waiting more than 3-4 minutes they will begin to go elsewhere. We like to have customers in the cart. It makes it more inviting. So if it is slow make sure you are taking the time to answer all questions and maybe even throw in some extra small talk. When it is really busy, you’ll still want to provide great service, but in a manner that is as fast as possible.
Staff Uniforms
On the cart, staff is asking to wear an approved King of Pops shirt, close toed shoes and appropriate pants or shorts.
Uniforms and approved merch can be purchased here. https://kingofpops.printful.me/
Schedule and Time-Tracking Procedures
When you are just starting your business we recommend using your Google Calendar for scheduling your shifts and staying organized.
Create a calendar event each time you move a deal in HubSpot to the “Booked” stage of the pipeline. Use this to invite staff to their shifts and add internal shift notes for your staff to follow. Once they “accept” the event they are considered confirmed.
Send the calendar event to each employee at least one week in advance and ensure that they respond “Yes” to the event.
We recommend using Deputy for scheduling once you have 5+ employees.
Regardless of platform, schedules should be published on Monday for the following Monday through Sunday.