Operations Manual
The primary resource for all things Cartrepreneur®
Additional Opportunties
- Cartrepreneur® Special Pop Opportunity
- Tree Elves - Christmas Tree Delivery Service
- Franchise Advisory Council
- 2025 Cartrepreneur® 5 Event Guidelines for Minimum Royalty Waiver
- Area Development
- Cartrepreneur® Referral Reward
Welcome to King of Pops
Launching Your Business
- 2.1 Pre-Opening Checklist
- 2.2 Creating Your Business Entity
- 2.3 Setting Up Your HQ
- 2.4 Recommended Initial Inventory and Equipment
- 2.5 Insurance Requirements
Operations and Team Management
- 3.1 Introduction to Daily Operations
- 3.2 Cart Slinger Procedures
- 3.3 Managing Your Team
- 3.4 Opening and Closing Procedures
- 3.5 Inventory Management
- 3.6 Employee Policies and Human Resources
- 3.7 Hosting Team Member Meetings
- 3.8 Operational and Financial Reporting
- Twice-Yearly Inventory Report 🧮
- Rainbow Revenue 🌈💸
Retail Sales
- 4.1 Retail Sales Overview
- 4.2 Planning for Retail Events
- 4.3 Maintaining a Positive Event Environment
- 4.4 Handling Feedback and Guest Interaction
- 4.5 Unowned Territory Retail Events
Prepaid Events
- 5.1 Prepaid Events Overview
- 5.2 Planning and Booking Prepaid Events
- 5.4 Preparing and Packing for Prepaid Events
Wholesale Sales
Sales and Marketing
- 7.1 Introduction to Marketing and Sales
- 7.2 Promoting King of Pops Locally
- 7.3 Social Media Strategy
- 7.4 Leveraging “Unexpected Moments of Happiness” 🌈
- 7.5 Branding and Trademark Guidelines
- How to Create and Order a Marketing Pop Bubble?
Reporting and Audits
- 8.1 Sales Compliance and Revenue Recognition
- 8.3 Additional Territory Applications
- Referring other Franchisees
- Unowned Territory Revenue Allocation
- Recognizing Revenue for Non-POS Events
Sales Procedures
- Identifying Potential Opportunities
- Generating Leads
- Making the Initial Contact
- Pricing & Invoices for Pre-Sold Events
- King of Pops Sales Presentation
- Handling Objections
- Closing Sales
- Deals in Progress Report
Managing a King of Pops Business
- Operations Manger and Slinger Checklists
- How We Communicate
- Managing Your Team
- P10 Minimum Delivery
- Events Per Week Expectations
- Large Festival Planning
- Large Pop Orders
- Large Festival Planning | Electric Forest | Michael Terrill
- What is an "Act of God"
- 3rd Party Delivery & Storage
Human Resources
- Introduction & Recruiting Team Members
- Training Team Members
- Employee Benefits
- Employee Franchise Credit
- Referring Other Franchisees
- At-Will Employment
- Conducting Performance Evaluations
- Discipline Procedures
- Separation / Termination Procedures
Using Hubspot (our CRM)
- Setting Up Your Account
- Gmail Integration
- Hubspot Calling Integration
- Terminology: Deals, Contacts, Companies and Pipelines
- Deal Pipeline: Stages of the Pipeline and What They Mean
- Requirements for keeping up to date with moving deals
- How Deals are Assigned to Territories
- How Non-Territory Leads Work and How to Claim Them
- Requirements for Claiming Unowned Deals
- An Accurate Sales Pipeline Is a Requirement
- Unclaimed Deal Workflow
- How and When to Create a Deal
- Multi-Day Events
- How Deal Records Work
- Using HubSpot Email
- Using HubSpot Calling
- Using HubSpot Meetings
- Using HubSpot Notes and Tasks
- Using HubSpot Lists and Sequences
- King of Pops Flavor Offerings
- HubSpot Prospecting Tool
Using Square (our point of sale)
- Square Customer Service
- Locations in Square
- Initial Square Point of Sale Setup
- Retail Events
- Square Hardware
- Square Glossary of terms
- Editing Items In Square
- Monthly Fees from Square
- Square Marketing
- Square Requirements